Returns & Exchanges

Return and Refund Policy

 

At Jessiadosempire, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’ll do our best to resolve the issue.

 

Return Policy

 

•  You can return or exchange an item within 7 days of delivery.
• Items must be in their original condition, with all tags and packaging intact.
• Please contact our customer service team to initiate the return process.

 

Refund Policy

 

• Refunds will be processed within 5-7 business days of receiving the returned item.
• Refunds will be issued in the original payment method.
• Please note that shipping costs are non-refundable.

 

Exchange Policy

 

• If you’d like to exchange an item for a different size or color, please contact our customer service team.
• You’ll need to return the original item and place a new order for the desired item.

 

Damaged or Defective Items

 

• If you receive a damaged or defective item, please contact our customer service team within 7 days of delivery.
• We’ll provide a replacement or refund, depending on the situation.

 

Cancellation Policy

 

• If you need to cancel an order, please contact our customer service team as soon as possible.
• Please note that we may not be able to cancel an order if it’s already been processed or shipped.